Terms of sale
and licence.

1. What you receive

Products are digital guides, templates, checklists, policy packs or workbooks, usually in a downloadable archive. The product page lists the contents and controls if its supply description differs from these terms.

Advisory services need a separate engagement letter. That letter sets the scope, deliverables, fees, service levels, exclusions and remedies, and takes priority for that engagement. Advertised timelines are targets unless the letter makes them commitments.

2. Prices and orders

All advertised AUD totals include GST and card fees. No added surcharge. The payment provider processes your card; we do not receive the full number. An order is accepted when payment is confirmed and access is available.

Resource previews that say purchase is not open are not a working checkout. A discovery call does not start paid work.

3. Delivery and access

After confirmed payment, digital files are provided by download link or Customer Vault. Use the verified checkout email and keep access to it. If a link fails, contact us for a replacement.

4. Consumer guarantees and refunds

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to a replacement or refund and compensation for other reasonably foreseeable loss or damage. For a failure that is not major, you are entitled to a fix within a reasonable time and, if that does not happen, a refund.

We do not offer change-of-mind refunds on digital resources because delivered files cannot be returned. This does not reduce your consumer guarantees. Email your order reference and the problem to shoutout@lil.business.

5. Your resource licence

Payment grants a non-exclusive, non-transferable, perpetual licence for one organisation, subject to section 12. We keep ownership of the intellectual property.

You may use, edit and adapt the files internally. You may share with staff and contractors working for your organisation, show adapted material to auditors, insurers and customers for your compliance work, and keep using the edition you bought after a newer one arrives.

You may not resell, sublicense, publish or redistribute the original or edited files as a standalone product; build a competing resource library for sale; share with a separate legal entity, including a parent, subsidiary or client, without its own licence; or remove attribution and licence notices.

Consultants and managed service providers need a separate licence for use across client organisations.

6. General information, not professional advice

The resources help with implementation. They do not replace legal, regulatory, audit, insurance or environment-specific security advice. Nothing supplied is a certification, accreditation, audit opinion or finding of compliance.

An accredited body performs its own audit for certification such as ISO 27001. A qualified adviser must assess your circumstances. You decide whether a resource fits and how to apply it. Get qualified advice before relying on it for a legal, regulatory or contractual decision.

7. Other warranties

Subject to section 4 and the maximum law allows, materials are supplied “as is” and “as available”. Other express or implied warranties, representations and conditions are excluded, including merchantability, fitness for a purpose and non-infringement.

We do not promise a passed audit, insurance approval, won contract or prevented incident. Nothing limits liability for misleading or deceptive conduct under Australian Consumer Law.

8. Liability

Nothing excludes or changes a right, remedy, guarantee, warranty or legal term that cannot lawfully be excluded, including Australian Consumer Law rights.

Subject to those rights and to the maximum law allows, our total liability connected with the resources, services or terms is limited to fees you paid us in the 12 months before the event.

Subject to section 4 and consumer guarantees, we are not liable for indirect, incidental, special or consequential loss, or lost profit, revenue, goodwill, data, opportunity or expected savings, however caused.

Where liability may be limited but not excluded, we may resupply or pay the cost of resupply only where section 64A of Australian Consumer Law allows and the supply is not ordinarily for personal, domestic or household use.

9. Indemnity

You cover loss, damage, liability, cost and reasonable legal expense arising from your breach of these terms or licence, or use that the terms do not allow. This is reduced to the extent our negligence or breach caused the loss. Your total liability under this indemnity is capped at fees you paid us in the 12 months before the event, matching section 8.

We give prompt written notice of a claim. You may control its defence and settlement at your cost, with reasonable help from us. Both parties must take reasonable steps to reduce loss.

10. Lawful use

Do not use the materials unlawfully. You are responsible for applicable sanctions, export controls and similar rules. Get qualified legal advice about them.

11. Services

Your engagement letter controls your service scope and commitments, as described in section 1. Nothing on this site silently expands them.

12. Changes, termination and law

The terms published when you order apply to that order. Later changes to resources or terms do not silently change it.

We may suspend or end a licence for breach of section 5 or 10. For a fixable breach, we first give written notice and 14 days to remedy it. We may suspend or end it only if the breach remains. Immediate action is allowed for a breach that cannot be remedied or wilful redistribution.

On termination, stop using and distributing the materials. Sections 4–9 and 12 survive termination.

Victorian law applies. Both parties submit to the non-exclusive jurisdiction of Victorian courts and courts hearing their appeals. An invalid provision is narrowed if possible, otherwise removed; the rest continues.

These terms, the relevant product page and engagement letter form the whole agreement on their subject. This does not limit liability for misleading or deceptive conduct under Australian Consumer Law.

Ask before you buy.

Contact shoutout@lil.business. Do not email card details, passwords or private customer files. Read the privacy policy or support steps.