Customer support
Get back to the work.
Most access issues come from a checkout email and sign-in email mismatch. These steps keep the investigation fast without exposing sensitive information.
Customer support
A purchase is missing
Confirm Stripe shows the payment as complete, then sign in to the customer vault with Google or Apple using the exact email shown on the receipt. Refresh the library after a few minutes if payment was just completed.
If it is still missing, email shoutout@lil.business from the receipt email and include the product name and purchase date. Do not include full card details.
Customer support
You cannot sign in
Try a provider that verifies the checkout email. If Apple private relay or a work-account alias produces a different email, contact support so the lawful purchase can be reviewed.
lilMONSTER does not store a storefront password, so there is no password-reset email. The selected OAuth provider controls access to that identity.
Customer support
A file will not open
Download the ZIP again from the library and extract it before opening individual files. The start-here file and manifest identify the included PDF, DOCX, XLSX, CSV and PPTX resources.
Include the product name, file name, operating system and application version in a support request. Do not send completed client files unless a secure transfer method has been arranged.
Customer support
Privacy, refunds and security
For privacy access or correction, use the privacy policy. For purchase remedies and consumer guarantees, read the terms. For a suspected vulnerability, follow the guidance in the trust centre.
We will never ask for your password, OAuth token, private key, full card number or one-time authentication code.