Customer support
Get back to
what you were doing.
Missing a purchase, stuck signing in or unable to open a file? Start with the steps below.
A purchase is missing
Check that Stripe shows payment as complete. Sign in to Customer Vault with a provider that verifies the exact checkout email. Refresh the library after a few minutes.
Still missing? Email the product name and purchase date from the receipt email. Do not include card details.
You cannot sign in
A work alias or Apple private relay address may differ from your checkout email. Ask support to review the purchase. The storefront has no password to reset; your sign-in provider controls that identity.
A file will not open
Download the ZIP again and extract it first. The start-here file and manifest list what is included. Tell support the product, file name, operating system and app version. Do not send completed client files without an agreed secure transfer.
Privacy, refunds or security
Read the privacy policy, consumer terms or security reporting policy. We never need your password, OAuth token, private key, full card number or one-time code.
App question? Name the app and version. Leave private recordings, health logs and notes out of email.